Our journey began in late 2000, when I attended HVAC school and started to work for a small HVAC company in Richardson.  I was able to learn quickly due to the fact the owner had me working on all types of equipment and installing full systems by myself pretty much immediately. 

After 2 years, I decided to move on and worked for a bigger company also in the Richardson area, and learned more about running a business, ordering parts and equipment, invoicing and warranty procedures.  In 2006 I took the state contractor’s test and passed it the first time with a score of 92.  Soon after I bought my first truck and founded Big Bear A/C & Heating, working mainly in the Frisco, Little Elm and Prosper area.  What started as a one-man operation grew to 10 employees, including 3 techs and an install team. 

In 2019 we were approached by an investment firm and after going through the “due diligence” process, they offered to purchase Big Bear A/C’s assets.  At this time, we had over 300 reviews, 5 stars rating, and 7000 customers.  We saw this as an opportunity for our employees to be a part of something bigger, which would help them advance in the future and have a better opportunity to grow.  The sale was finalized in March 2020, I decided to stay with the new owners to help run the business. 

After a year of working for them, the decision was made for me to move on.  I was able to renegotiate my noncompete agreement in order to take care of my family. 

We have gone back to basics with The Chill Dude A/C in the sense that we will focus on taking care of our employees, our customers and our families.  We operated the previous business with a very simple business model:

1. Take care of our employees – they will in turn take care of our customers and make sure everything is done properly.
2. Never lie or try to upsell anything – on the contrary, we love to give second opinions to verify what other companies have told homeowners.
3. Stand behind the work performed – we are not perfect; things will sometimes happen. What we do as a company to take care of the problem will let the homeowner know we are the right choice.
4. Be on time – our customers’ time is as important to us as it is to them.
5. Educate the customer – make sure the homeowner understands the problem, choices and recommendations with no doubts.
6. Train technicians and installers – we will not send “green” or untrained techs/installers to a customer’s house.
7. Take care of the customer’s house and all property – We will ask permission to access the equipment and make sure we leave the work area cleaner than we found it.